How does AI know what to say?
It draws on three sources of information:
1. Property-specific knowledge document of up to 800 words.
For example, to answer 5 questions in the demo video, the following text was used with only 74 words:
Human & AI chat. AI is empathetic & reassuring. Human rented a rural house with firewood & unreliable WiFi. Early 2pm check-in is $20 to pay cleaning crew. Nearby restaurants: Walter's Deli, Fuji Sushi & Mountain Top Grill. Thermostat issues - suggest guest ensures all 3 units are set to heat, then wait 15min, & AI to also say if didn't work, guest should turn off electrical panel's breaker, wait 5min, & then turn it back on. Small damage is ok.
2. Guest data
Reservation details such as name, dates, check-in & check-out times, number of guests & pets, total amount paid, and the like.
3. Previous chat history.
To ensure continuity of the conversation.
What specific type of AI is it?
While in beta, we interchangeably use OpenAI GPT3 Davinci-003 and GPT NeoX 20B.
In either case, the quality of the text generated is so high that it can be difficult to determine whether or not it was written by a human.
What is the quality of the responses?
In our tests, AI responses had quality score of 4 (good) or 5 (great) in 88.2% of the cases. Such responses do not need editing and can be provided to the guest as-is. For other cases, altering a message is far quicker than writing it from scratch as AI prefills the response field.
Using state-of-the-art AI models is quite expensive, thus we estimate the pricing for the Chrome extensions to be around $95/month/listing after the beta period. Currently, all users as considered beta users and receive a 14-day free trial and a lifetime price lock of $49/month/listing (up to 300 queries/month/listing).
What about mobile, platforms besides HostAway, and other browsers?
We are currently working on it and will provide more information in the first quarter of 2023.
Send an email to email@example.com and we will get back to you.
AI-Responder for HostAway
Chrome extension that cuts your writing time by 98% with AI-powered responses.